General terms and conditions of sale

Soinvett is a brand of the company SATIVALL S.A.

Terms and conditions for online sales apply for any order placed after 10/04/2012

1. Preamble
The acquisition of property through the website implies acceptance by the purchaser of these terms and conditions of sale. These terms and conditions shall prevail over any other general or special terms and conditions not specifically approved by SATIVALL. SATIVALL reserves the right to modify these terms and conditions at any time. In this case, the applicable terms and conditions are those in effect on the date of the order placed by the purchaser.


2. Company details and headquarters:
Avenue Bel Horizon 20
6530 THUIN
VAT-BE : 0422.946.328


3. Products:
The products offered are those listed in the catalogue published on the website The photographs in the catalogue are as accurate as possible but are not guaranteed to be identical to the product offered. The products presented on the site are offered subject to availability. SATIVALL sees that the site is up to date.


4. Price:
The prices listed on the website are final prices in Euro taking into account the VAT applicable on the day of the order. Any change of rate may affect the prices of the products or services. SATIVALL reserves the right to change its prices at any time, it being understood that the price listed in the catalogue on the day of the order shall be the only one applicable to the purchaser, but does not include transport costs. The price quoted to the customer before the confirmation of their order includes the price of the products, handling, packaging and storage of products, and transport and commissioning costs.


5. Orders:
The purchaser who wishes to buy a product or service must:
– complete the identification sheet providing all the details required or give their customer number, if they have one;
– complete the online order form giving all the references of selected products;
– confirm the order after reviewing it;
– make payment as provided in the terms and conditions;
– confirm the order and payment.
Confirmation of the order implies acceptance of these terms and conditions of sale, recognition of having perfect knowledge and waiver of own terms and conditions of purchase or other terms and conditions. All the details provided and the confirmation recorded will constitute valid proof of the transaction. Confirmation will be tantamount to the signing and acceptance of the transactions made. The seller will email confirmation of the order recorded.


6. Consumers right of withdrawal:
The consumer (any physical person who acquires or uses the products marketed for any use other than professional) has the right to inform the company of their withdrawal from the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods.

The returned product will be refunded within 30 days of its receipt by the seller. The refund is made to the customer’s billing address provided on placing the order.
The customer must return, under its responsibility, new products in their original packaging, intact, with all accessories, instruction manuals and documentation to the address specified in article 2 of these terms and conditions.


7. Delivery:
After confirmation of the order and subject to full payment of the ordered products, SATIVALL ships the goods ordered to the delivery address within 1 to 10 business days depending on the destination. Delivery times are however for illustrative purposes only. If they exceed thirty days from the order, the sale contract may be cancelled and the purchaser refunded.
All products stipulated in orders placed with SATIVALL are intended for the personal use of the customers or addressees whose name is mentioned at the delivery address.
If necessary, the customer agrees to pay upon receipt all taxes, duties, levies and other charges present and future due for delivery of the said products themselves; SATIVALL will not be held jointly and severally liable in this respect.
The customers or addressees of the products will refrain from any partial or complete resale of the products. Delivery will be made by the carrier.
Upon receipt of the ordered products, the customer or addressee should check the condition of the goods delivered and read the conditions for use on the instruction sheet provided.
In the event that one or more products ordered are missing or damaged, the customer or addressee must file a claim with the carrier at the time of delivery.
Force majeure events releasing SATIVALL from its obligation to deliver are considered to be war, riot, fire, strikes, accidents and impossibility of being supplied.
For reasons of availability of the products ordered, an order may be subject to several successive deliveries to the customer.
If a package is not received despite the various attempts to deliver by the carrier, it is returned to SATIVALL and the addressee will be notified by email. A second delivery may be requested by the purchaser, but at the latter’s cost and responsibility.
If a package is not picked up from the post office or the handover point chosen by the customer 15 days after the notice has been left in the addressee’s letter box, it is returned to SATIVALL. The purchaser will be notified by email. A second delivery may be requested by the purchaser, but at the latter’s cost and responsibility.
In cases of non-compliance of a product sold, it can be returned to the seller who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the address mentioned in Article 2 of these terms and conditions.


8. Method of payment:
For online sales, payment is made through the Paypal system, by credit card, debit card or bank transfer.
The order is on hold until receipt of payment and shipment of goods will only take place from the date the bank account of SATIVALL has been duly credited. If payment is not received within 14 days, the order is considered void.


9. Respect for privacy:
All information sent via the website is completely confidential. SATIVALL undertakes not to divulge it.


10. Intellectual Property:
All the elements on the website and the underlying technology are the exclusive intellectual property of the seller. Anyone wishing to use these elements must first request permission from SATIVALL.


11. Responsibility
The seller, in the online sales process is bound by a best efforts obligation. It cannot be held liable for damages resulting from use of the Internet such as data loss, hacking, viruses, service interruptions, or other unintentional problems.
For orders shipped outside of Belgium, the purchaser is considered the importer of the products ordered and will fulfil its legal obligations in this respect. It is up to the customer to check with the authorities in their country whether it is possible to import the products ordered.
Information specified by the customer when entering information concerning their order binds them to it. SATIVALL cannot be held responsible for errors made by the customer in filling in the details of the addressee of the order (including delivery address and billing address) and for any delays in delivery or failure to deliver the products ordered that these errors could generate.


12. Disputes and applicable law.
Unless expressly agreed otherwise in writing between the parties, disputes concerning the validity, interpretation or execution of these terms and conditions, involving an amount higher than €5,000 and which cannot be resolved amicably, will be settled as follows: The parties will attempt to resolve the dispute through mediation in accordance with the mediation regulation of the Brussels Business Mediation Center, abbreviated to BBMC, Louise 500, 1050 Bruxelles (Tel: +32 (0)2 3730876 Fax: +32 (0) 2 3755969 Email: Mediation will begin no later than 15 days after the request for mediation notified by one party to the other party and the duration of mediation may not exceed 30 calendar days, save express agreement between the parties. If the mediation fails, or for any dispute whose stake exceeds €5,000, the parties refer the dispute to the courts of the judicial district of Namur (Belgium). Disputes arising from the contract or in relation thereto shall be subject to Belgian law.


Online store specializing in natural products for horse care.

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Learn more about Soinvett

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